If you begin missing classes or fall behind in your selected training program, please contact our support team via the chat in your personal account or through WhatsApp: Client Support. We will help you find a solution—such as transferring to another course or pausing your studies. If these options do not work for you, a refund may be issued under the following conditions.
Definitions ANO CPE “Academy of Conscious Thinking” – The Autonomous Non-Commercial Organization for Continuing Professional Education “Academy of Conscious Thinking” (OGRN 1225000080458), operating under a valid educational license, available online at: https://ano-dpo-aom.com/3
Training Program – A general supplementary educational program or a professional development / retraining program posted on the ANO CPE “AOM” website: https://ano-dpo-aom.com/3. The program is also described on the course landing page and webinar presentation.
Education Services Agreement – A paid service contract between ANO CPE “AOM” and the Student, concluded when pursuing retraining or professional development with a diploma issued.
Public Offer Agreement – A service agreement concluded by accepting the public offer.
Services – Paid educational services delivered under a Training Program, provided by ANO CPE “AOM” under the Education Services Agreement or Public Offer. Tuition Fee – The amount received by ANO CPE “AOM” as payment for Services under the Agreement.
Client – An individual paying for the Services independently, or a legal entity / sole proprietor paying on behalf of the Student.
Student – An individual enrolled in a Training Program under an Education Services Agreement.
Synchronous Format – Group training where all students follow the same academic schedule, as indicated on the Program landing page.
Asynchronous Format – Training without group participation, where students set their own schedule.
Payer – The person or entity (individual, legal entity, or sole proprietor) who made payment under the Agreement.
Refund Amount – The portion of the Tuition Fee eligible for refund. Date of Request – The date ANO CPE “AOM” receives the Client’s written refund request via personal account support chat, WhatsApp chat (link), or email at tehpodderzhka.anodpo@yandex.ru.
Electronic Payment System – A service that enables payment via electronic means or bank cards over the Internet (e.g., GetCourse, CloudPayments, etc.). Partner Bank – A bank with which ANO CPE “AOM” has an agreement allowing clients to finance Services via a loan.
How Is the Refund Amount Calculated? If the refund request is submitted within the first 3 days of the program, 100% of the Tuition Fee will be refunded. If more than 3 days have passed, the refund is calculated based on the percentage of completed classes:
Percentage of Completed Classes
Refund Amount
0% — 10%
70% of Tuition Fee
11% — 20%
55% of Tuition Fee
21% — 30%
40% of Tuition Fee
31% — 40%
20% of Tuition Fee
41% — 50%
10% of Tuition Fee
51% — 100%
0% (no refund)
Synchronous format: the percentage is calculated based on how many classes the group has completed. Asynchronous format: the percentage is based on the Student’s personal progress. Viewing or downloading materials (presentations, lectures, or notes) counts as class completion. If the Services were paid for using borrowed funds from a Partner Bank, ANO CPE “AOM” refunds only the Tuition Fee and does not reimburse loan interest or additional expenses incurred under the loan agreement. Refunds When Switching Programs
By mutual agreement, the Refund Amount may be applied toward a new program.
If the new program costs more, the Client pays the difference.
If the Refund Amount exceeds the new program’s cost, ANO CPE “AOM” either returns the difference to the Client or credits it to their internal account.
If the original payment was made in foreign currency, any refund is calculated and paid in Russian rubles. Currency fluctuations are not considered or compensated. How to Request a Refund
Write a short free-form message requesting a refund via:
Our support specialist will forward your request to the Sales Manager or Course Supervisor. You will be informed of the calculated Refund Amount and provided with a refund request form, which you must complete, sign, and return via:
Refund Timeline ANO CPE “AOM” will issue the refund within 60 banking days from the Date of Request.
Where Will the Refund Be Sent? The refund will be issued to the original bank account used for payment. If this is not possible, the Payer must notify us via:
For payments made using Partner Bank loans, refunds will be credited to the corresponding loan account. Consequences of a Refund Once the refund request is signed and submitted, access to course materials on the ANO CPE “AOM” online platform will be revoked. Following the refund, the Client will no longer be able to enroll in further training at ANO CPE “AOM,” except in exceptional cases mutually agreed upon.